Refund & Cancellation Policy
- Paid plans last 30 days and never renew automatically, so there's nothing to cancel.
- Changed your mind? Ask within 7 days and, if you haven't used the paid features, we refund you in full.
- Charged twice, or charged but the plan didn't switch on? We refund or fix it, always.
1. What you're buying
SailorSphere sells digital subscriptions: Navigator for Professionals, and Harbour and Fleet for Employers. Each payment gives 30 days of access to the plan's features, as described on the Subscription page and in our Terms of Service.
2. Delivery
There's nothing physical to ship. Your plan switches on automatically within a few seconds of a successful payment, and you'll see its end date on your Subscription page. If you paid by bank transfer, it switches on when we confirm the payment, normally within 1 working day.
3. Cancellation
- Plans don't renew automatically. We never charge you again unless you click Renew, so you don't need to cancel anything to stop paying.
- You can return to the free plan at any time from the Subscription page. Switching early ends your paid features immediately and doesn't by itself give a refund (see section 4).
- Deleting your account also ends any paid plan.
4. Refunds
Full refund
- Change of mind within 7 days: if you ask within 7 days of paying and haven't used the plan's paid features, we refund the full amount. Paid features are: applying for a job (Navigator); posting a job, unlocking a contact or messaging a Professional (Harbour and Fleet).
- Duplicate or wrong charges: if you were charged more than once, or charged a different amount than shown, we refund the extra amount.
- Plan didn't switch on: if money left your account but your plan didn't activate within 24 hours, write to us. We'll activate it or refund you in full, your choice. Payments that fail are usually reversed automatically by your bank or Razorpay within 5–7 working days.
- Our fault: if SailorSphere was unavailable for a substantial part of your 30 days, or we close your account without you breaking our Terms, we refund the unused part.
No refund
- After 7 days, or once paid features have been used, except in the cases listed under "Full refund".
- If your account is suspended or closed because you broke our Terms of Service.
5. How to ask for a refund
Email from the email address on your SailorSphere account, with the date and amount of the payment (and the Razorpay payment ID from your receipt, if you have it). We reply within 2 working days.
Approved refunds go back to the original payment method (the same card, UPI account, bank account or wallet) through Razorpay. Banks usually show the money within 5–7 working days of approval.
6. Contact
Questions about payments or refunds: . Full details are on our Contact page.